By Deputy Chief Scott Holland
Senior Director of Operations
Deputy Chief Bob Szeli has been appointed as North Division Deputy Chief of Operations. He brings extensive operational experience and a strong commitment to our employees, patients, and communities. We are confident his leadership will help continue the growth and success of the North Division.
Szeli began his EMS career in 2008 as an EMT, later EMT-I, and then paramedic and has developed deep expertise across clinical operations and quality systems. He holds a master of business administration and a master of science in data analytics, credentials that directly inform his evidence-based approach to QA/QI program development and performance measurement.
Prior to the Empress acquisition, Szeli led the Quality Assurance program at Mobile Life Support Services — a role that transitioned well into his position heading the North Quality Assurance Department, reflecting both organizational continuity and his established mastery of the function. His QA work spans case review, protocol compliance, clinical outcome tracking, and provider feedback.
Beyond his organizational role, Szeli is an active contributor to the Hudson Valley EMS community, serving as chair of the Protocol and Policy Committee — a position that keeps him at the forefront of regional clinical standards and inter-agency collaboration. He also brings experience in Tactical Emergency Medical Support (TEMS), adding operational depth to his clinical and administrative profile.
During this transition, we thank Deputy Chief Joseph Bilotto for his service and contributions to our organization. He has decided to move on from Empress Ambulance Service as chief of operations in the north division, and we wish him success in his future endeavors.
