Empress EMS Services

As the premier provider of 911 emergency medical response for the cities of Yonkers, New Rochelle, Yorktown, Poughkeepsie, Mount Vernon, White Plains and the Bronx as well as other municipalities in the Hudson Valley counties of Dutchess, Putnam, Rockland, Sullivan, Ulster and Westchester, Empress EMS provides exceptional care during a tremendous range of emergencies. Employing some of the most capable and experienced individuals in the business, Empress handles more than 159,000 transports a year.

Empress Basic Life Support (BLS) ambulances are staffed by New York State–certified Emergency Medical Technicians (EMTs) trained to assess, stabilize, and safely transport patients of all ages. Our BLS crews respond to 911 emergencies and also provide non-emergency transports between homes, healthcare facilities, and hospitals.

During every call, EMTs perform an initial patient assessment, monitor vital signs, and provide appropriate medical interventions such as oxygen therapy, bleeding control, splinting, and CPR when needed. Whether it’s an emergency response or a routine transfer, our teams focus on both medical safety and personal comfort from pickup to arrival.

Our Advanced Life Support (ALS) ambulances are staffed by highly trained paramedics equipped to deliver the highest level of pre-hospital emergency care. Paramedics are skilled in advanced assessment, cardiac monitoring, airway management (including intubation), and medication administration for serious medical and traumatic emergencies, such as heart attacks, major car crashes, and more.

Empress ALS teams work closely with regional hospitals and specialty centers to provide both 911 emergency response and inter-facility critical-care transports. Each unit is equipped with state-of-the-art technology, allowing real-time communication with receiving facilities and physicians.

Our Community Paramedicine/Mobile Integrated Healthcare units have won multiple awards for patient-centered programs and services. By helping make sure patients who don’t need hospital transport receive the care they need in their homes, these programs have positively impacted thousands of patients’ lives.

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Empress was a pioneer in the concept of the fly car, establishing the first paramedic system in northern Westchester in 1993. Designed as SUV-type vehicles with a full complement of Advanced Life Support equipment, fly cars are staffed by New York State Certified Paramedics. The vehicles are used for 911 emergencies and can provide Advanced Life Support when needed. Currently, Empress operates Advanced Life Support fly cars in several districts.

We do transports of patients who need assistance between facilities, hospitals and other locations. Contact Customer Service for details or fill out an inquiry form in empressems.com/contact-us

As a premier mobile medical service organization, Empress has hosted and trained thousands of EMS students from local schools, other states and even internationally. At Empress, our top priority is ensuring that our paramedics and Emergency Medical Technicians receive comprehensive training, including field rotations, which give them first-hand experience before they are released to the team in the field. With our assistance, students receive the necessary credits for continuing medical education within the EMS field.

Empress EMS is fully prepared to provide on-site emergency care with our vast company resources and extensive experience in coordinating care for large-scale events. Since 1985, Empress has been the go-to choice of municipalities and private organizations year after year — providing mobile medical care at hundreds of special events throughout the Hudson Valley. Contact us if you need a standby at your event.

The Empress EMS TEMS (Tactical Emergency Medical Support) Team is dedicated to providing high-quality, mission-ready medical support for law enforcement and tactical operations. Our team enhances operational safety by delivering rapid, evidence-based emergency medical care in high-risk environments. Through continuous training, collaboration, and innovation, we ensure optimal patient outcomes while supporting the operational effectiveness of our partner agencies. Our motto is Medicina Bona, Locis Malis, which is Latin for “Good medicine in bad places.”