Customer Service

Ensuring safety & privacy

Empress EMS Privacy Practices Statement

It is important to us that you know exactly how your personal and health information is handled by our staff. We are committed to protecting your sensitive data and have provided our privacy practices statement below.

Facility NY Physician Certification Statement

If you are a care facility, please complete and submit the below form when scheduling a transport for your patient.

To submit payments or for all other issues, please call our Customer Service Department directly at: 888-965-5040

We're hiring EMTs & paramedics!

$10,000 sign-on bonus for paramedics

Relocation assistance up to $2,500 for paramedics more than 50 miles outside our coverage area.

Benefits package including medical, dental, vision, life insurance & 401(k) with company match.

Competitive experience-based pay rates starting at $21/hr for EMTs and $33.50/hr for paramedics.

Learn more about our sign-on bonus, relocation assistance, benefits and more.