Empress’s North Division Communications Supervisor, Lieutenant Tim Morano, has been honored as Orange County’s Communications Specialist of the Year by HVREMSCO (Hudson Valley Regional Emergency Medical Services Council).
Described as a dedicated EMS communications specialist, Morano is highly regarded for his exceptional skill, professionalism, and composure under pressure. His ability to manage high-stakes situations while coordinating emergency responses has earned him a reputation as an invaluable asset to EMS operations.
“Lieutenant Tim Morano is the calm in the chaos. His voice, instincts, and unwavering professionalism ensure that help is always one call away,” said Captain Robert Szeli, Clinical Services, Quality Assurance and Quality Improvement for Empress North. “His leadership doesn’t just support Empress and other first responders, it saves lives.”
Morano was praised for exemplifying dedication and responsibility on the job. His ability to remain calm and decisive in critical situations was cited as crucial in helping first responders obtain the information they need to provide timely, life-saving care. His leadership and experience have made him a trusted figure among his peers, and his commitment to improving emergency communications has enhanced response efficiency and patient outcomes.
“Tim’s impact on EMS extends far beyond the dispatch center,” Szeli said. “His expertise in emergency communications has directly contributed to countless successful patient outcomes by ensuring seamless coordination between callers, EMS crews, and hospitals. His deep understanding of the complexities of prehospital care allows him to anticipate challenges and provide clear, efficient guidance to field providers.”
In mentoring and training new dispatchers, Morano is recognized for strong leadership skills, emphasizing accuracy, professionalism, and quick thinking. His dedication to improving EMS communications — whether through training, innovation or collaboration — was credited as having strengthened the entire system.
“His work behind the scenes ensures that first responders arrive prepared, supported, and ready to save lives,” Szeli said.
