Customer Service

Ensuring safety & privacy

Empress EMS Privacy Practices Statement

It is important to us that you know exactly how your personal and health information is handled by our staff. We are committed to protecting your sensitive data and have provided our privacy practices statement below.

Facility NY Physician Certification Statement

If you are a care facility, please complete and submit the below form when scheduling a transport for your patient.

To submit payments or for all other issues, please call our Customer Service Department directly at: 1-888-965-5040